You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: thomasfrombloom
thomasfrombloom Author
User level: Level 1
8 points

I am trying to update my computer to El Capitan and I am being told that OS X could not be installed on your computer. I dont see a serial number on my imac and I know it was purchased new from apple. I am still on that screen. Restarted twice,

I am trying to update my computer to El Capitan and I am being told that OS X could not be installed on your computer. I dont see a serial number on my imac and I know it was purchased new from apple. I am still on that screen. Restarted twice. Every time I quit and restart it tries to install.


Posted on Jun 20, 2020 10:05 AM

Reply
Question marked as Top-ranking reply
User profile for user: Allan Jones
Allan Jones
User level: Level 9
72,302 points

Posted on Jun 20, 2020 11:52 AM

If the computer is freezing on boot, then "About this Mac..." wont be available.


If this an iMac with "foot" type of metal stand, look for the serial number on the bottom of the foot.


Try booting into Safe Mode:


How to use safe mode on your Mac - Apple Support



View in context

Similar questions

2 replies

I am trying to update my computer to El Capitan and I am being told that OS X could not be installed on your computer. I dont see a serial number on my imac and I know it was purchased new from apple. I am still on that screen. Restarted twice,

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up