You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS 13 update

Can someone help me understand why my phone will not update i have the storage , i have everyone logged of the wifi so i am the only logged on to it yet it keeps giving me the error that i am no longer connected to the internet.

iPhone 7, iOS 12

Posted on Jun 20, 2020 1:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2020 10:03 PM

Requirements to start and install an Update on an iPhone-

  • The phone must be charged to over 50%
  • Low Power Mode must be OFF
  • You cannot be connected through VPN
  • You must have a Wi-Fi connection (not cellular)
  • You should plug in the phone or put it to charge to assure it stays on and connected to Wi-Fi.


Axel F.

3 replies

IOS 13 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.