Photos blurry after editing in Photos for Mac and no thumbnail

When I edit a photo in Photos for Mac and then back out to the view of all photos, no thumbnail appears anymore (grey tile in the case of dark mode). Also when I then want to view that photo in full screen, it appears either blurry or completely white. When I click on edit again, the photo appears sharp (as it should be). In the activity monitor, a process is running 'com.apple.photos.ImageConversionService' that uses >100% of my % CPU. This slows down all other processes on my Mac.


Specifications of my system:

MacBook Pro (13 inch, 2016, Four thunderbolt 3 ports)

Processor: 2.9 GHz Dual-Core Intel Core i5

Memory: 8 GB 2133 MHz LPDDR3

Graphics card: Intel Iris Graphics 550 1536 MB


I am running macOS Catalina version 10.15.5 (up-to-date) and Photos version 5.0 (151.19.150).


Things I have tried already:

  • Removing all changes (rotation, cropping, light adjustments), now a thumbnail is created and I can view the image in full resolution in full screen mode. However when I make an edit again the issue reappears.
  • Repairing the photos library (holding down option and command while opening), did not fix issue
  • Making a new test photos library, uploading some new photos and editing them, issue remained
  • Restarting the system, issue remained
  • Booting up in Safe mode (holding shift while booting up), issue remained.
  • I have found that when I only edit one photo in a test library, the 'com.apple.photos.ImageConversionService' process finishes after about 15 minutes, after which the image has a thumbnail and can be viewed clearly in full screen mode. However this time is unpractically long when you have hundreds of photos per week to edit, and usually the loading time for a full resolution image only took a fraction of a second.


I hope somebody can help me!

MacBook Pro 13″, OS X 10.11

Posted on Jun 21, 2020 3:29 AM

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21 replies

Jun 21, 2020 11:10 AM in response to Luckyluc22

You've tried all the standard fixes so far. Those left are:


1 - download and install the macOS Catalina 10.15.5 Combo Update  


3 - boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the disk.


3 - if #2 doesn't help boot again into the Recovery volume (boot with the Command + R keys held down) and reinstall the system.



Jun 27, 2020 10:25 AM in response to Luckyluc22

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report



and use the Add Text button to include the report in your reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report


IMPORTANT:


Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:



Also click and read the About info to further permit full disk access.


Then we can examine the report and see if we can determine what might be causing the problem.


Jun 23, 2020 9:10 AM in response to Luckyluc22

The combo includes all of the incremental updates from 10.15.1 to 10.15.5. If there's a damaged file from one of the previous updates or an incremental update was skipped the combo will fill in the gaps and replace bad files.


I never let the System/Software Update do the updating automatically and always use the latest combo updater from the Apple Downloads page.

Jun 28, 2020 9:14 AM in response to Luckyluc22

You have some adware installed. You can remove it via Etrecheck or download and run the free version of Malwarebytes. It was developed by a long time contributor to these forums and a highly respected member of the computer security community. 


One thing I didn't suggest is to log into another admin user account, Set up users, guests, and groups on Mac and see if the problem persists. (This tells us if the problem is limited to your user account or is system wide).



Jul 11, 2020 9:49 AM in response to Luckyluc22

Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and test there to see if the problem persists.  Reboot normally and test again. (Since no 3rd party apps can launch automatically in Safe Mode this tell us if the culprit might be some 3rd party software)

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 



Jun 23, 2020 10:16 AM in response to remi113

Likewise, I have recently started to experience the exact. same. issue, too.

You described it perfectly.


Photos is an unholy mess these days, bug after aggravating bug, and this is just the latest, and it will never be acknowledged, and will maybe quietly be fixed months from now.


But at least we're gonna get new emojis, right people?!?!

Jun 24, 2020 11:45 AM in response to Old Toad

Hi Old Toad - thanks for the tip, I have done a full uninstall of DrCleaner and all associated files. I did a full reboot afterwards but unfortunately the issue in Photos persists unchanged.


When I edit a photo (either details or cropping) it shows the tile as greyed out in album view, and when clocking on that particular image, it never loads and remains blurry, nor will it let you share the photo. When I tried to share immediately after making an edit I received the error below:


Thanks for your assistance with this by the way. Photos has been a real nightmare lately.

Best

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Photos blurry after editing in Photos for Mac and no thumbnail

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