Updating apple ID

This may be your problem, an updating Apple ID settings problem. Apple is aware of the problem.

Note that some have solved the problem by signing out of iCloud, restarting their devices, and signing back in. 

I suggest you use my search link (update apple id settings) in trying to solve your problem. You will see a number of links that are related to it. But, note that I have not seen a definitive solution for it. You might want to start with this document. Update Apple ID Settings Stuck - Apple Community

If you want to contact Apple Support to deal with your problem, see:

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter https://twitter.com/AppleSupport

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one.

Some people have fixed this by signing out of iCloud, restarting their device, and then logging back in. That hasn't worked for everyone.

Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch         

Try a forced restart.

Reset Device.      

If necessary

Hard reset.        

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.      

Backup - Restore your device from an iCloud or iTunes backup.