MacBook Pro 13" 2012 Error Report every time I start up

Hi

My MBP seems to restart itself two or three times when I turn it on. Chimes on each attempt. Once it has started I get an error report - this is becoming annoying as it is every time. Happens whether I put the MPB to sleep or switch off. It seems to loose charge within 24 hours if in sleep. It's had a new battery as although this issue was happening before may battery was giving up Apple Support insisted this was the fix, but the issue continued.

I have done the SMC and PRAM resets and tried following various possible fixes via online forums but nothing seems to be working.

If any one has any ideas they would be gratefully received.

Many Thanks

Running Catalina 10.15.5

16GB Ram

Samsung SSD 860 EVO 500GB

Model Name: MacBook Pro

Model Identifier: MacBookPro9,2

Processor Name: Dual-Core Intel Core i5

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Hyper-Threading Technology: Enabled

Memory: 16 GB

Boot ROM Version: 232.0.0.0.0

SMC Version (system): 2.2f44

Serial Number (system): C1****TY3




[Personal Information Edited by Moderator]

MacBook Pro 13″, macOS 10.15

Posted on Jun 22, 2020 1:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 9, 2020 5:59 PM

While it can take a while for the long/extended selftest to finish even on an SSD, the selftest should finish as long as macOS is not interfering. I would suggest replacing the hard drive SATA cable since the cable in the 13" MBPro (mid-2012) model has an extremely high rate of failure especially when using an SSD.


If the hard drive SATA cable is not the issue, then I would reset the SSD to factory defaults by using the SSD's built-in hardware secure erase feature. Besides restoring lost performance the hardware secure erase will also reset the SSD to factory defaults which can sometimes fix an SSD if it isn't working correctly. To use the built-in hardware secure erase feature of the SSD requires using a Linux boot disk & utility. Parted Magic can be used to perform the hardware secure erase on the SSD. The last free version of Parted Magic is available from the MajorGeeks' link here. Here is information about the hardware secure erase feature for the newer paid version of Parted Magic. While the app interface looks different, the basic procedure is still the same. While the app has several ways to zero a drive only the "ATA Secure Erase" option will reset the SSD to factory defaults. The correct option will have you sleep & wake the laptop as well as ask for a temporary password for the secure erase so use a very simple password such as "abc". You will need this password to disable the SSD's security feature if the secure erase fails or is interrupted otherwise the SSD will be a brick.

https://partedmagic.com/secure-erase/


Also check to make sure the SSD's firmware is up to date.


6 replies
Question marked as Top-ranking reply

Jul 9, 2020 5:59 PM in response to Xander04

While it can take a while for the long/extended selftest to finish even on an SSD, the selftest should finish as long as macOS is not interfering. I would suggest replacing the hard drive SATA cable since the cable in the 13" MBPro (mid-2012) model has an extremely high rate of failure especially when using an SSD.


If the hard drive SATA cable is not the issue, then I would reset the SSD to factory defaults by using the SSD's built-in hardware secure erase feature. Besides restoring lost performance the hardware secure erase will also reset the SSD to factory defaults which can sometimes fix an SSD if it isn't working correctly. To use the built-in hardware secure erase feature of the SSD requires using a Linux boot disk & utility. Parted Magic can be used to perform the hardware secure erase on the SSD. The last free version of Parted Magic is available from the MajorGeeks' link here. Here is information about the hardware secure erase feature for the newer paid version of Parted Magic. While the app interface looks different, the basic procedure is still the same. While the app has several ways to zero a drive only the "ATA Secure Erase" option will reset the SSD to factory defaults. The correct option will have you sleep & wake the laptop as well as ask for a temporary password for the secure erase so use a very simple password such as "abc". You will need this password to disable the SSD's security feature if the secure erase fails or is interrupted otherwise the SSD will be a brick.

https://partedmagic.com/secure-erase/


Also check to make sure the SSD's firmware is up to date.


Jun 23, 2020 1:13 PM in response to Xander04

Uncheck "Put hard drive to sleep when possible" in the Energy Saver System Preferences. Some SSDs have trouble waking from sleep mode.


What is the make & model of the memory upgrade? Macs can be very picky about the memory used so most contributors will only recommend memory from Crucial or OWC.


Run the Apple Diagnostics.


Run DriveDX and EtreCheck and post both reports here using the "Additional Text" icon which looks like a piece of paper.


Did you replace the hard drive SATA cable when you upgraded to an SSD? The hard drive SATA cable on this particular model has an extremely high rate of failure.

Jun 25, 2020 1:07 PM in response to Xander04

I don't see anything in the reports either.


You can try running the SSD's internal self diagnostic test. If you only have the trial version of DriveDX you cannot run the long/extended selftest using the GUI, but it is possible to initiate the test from the Terminal app using the command line utility. Assuming DriveDX is still located in your Downloads folder run the following command to initiate the long/extended selftest. You should be able to view the results in the DriveDX app itself.

sudo  ~/Downloads/DriveDx.app/Contents/Resources/smartctl  -t  long   /dev/disk0


When you execute the command it should provide you an estimate of how long it will take to complete. The more the SSD is being used the longer it will take. While you should be able to review the results of the test in the DriveDX app itself, here is how to access the results from the command line (it may not show any progress or results until it has finished):

sudo  ~/Downloads/DriveDx.app/Contents/Resources/smartctl  -l  selftest   /dev/disk0


Note: The "-l" is a hyphen followed immediately by a lowercase letter "L".


The Apple Diagnostics may fail the battery test when a third party battery is used and is not unusual.


Make the change I suggested to prevent the SSD from being put to sleep to see if it solves the problem.

Jun 25, 2020 10:52 AM in response to HWTech

Hi. I have run the reports you suggested. EtreCheck and DriveDX didn't seem to find anything causing an issue that I could see.

The Apple Diagnostic Test however reports that my Battery is failing.


The battery requires service.

It is not functioning normally, though you may not notice a change in its behaviour or the amount of charge it holds. You can continue to use your battery before it's checked, without harming your computer.

Reference Code: PPT004


This is new battery and there are no issues reported via System Report. It appears from searching forums that this is a common issues and is considered a false reading generally.


When I run Apple Diagnostics it seem to run from the Internet regardless or if I use the D Key or Alt D on startup.


The RAM installed is -

Crucial 16GB Kit (2 x 8GB) DDR3L-1600 SODIMM Memory for Mac


Thank you for your time and assistance.



Jul 9, 2020 1:17 PM in response to HWTech

Sorry for the delay in responding.

Thank you for your help.


Unfortunately the problem still remains. I have just plugged in and powered on as the battery had discharged having been put to sleep. MBP restarted twice - chimed twice and opened with the same error report.

I have tried several times to run the longer DriveDX test but it fails each time. Gives an estimated time of 85 mins but 8 hours later with no update I have then run the results command as above and it only ever says it managed a minimum of 45%.


I think it's something I will just have to put up with - until I can afford a new Mac.


I appreciate your time and efforts.

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MacBook Pro 13" 2012 Error Report every time I start up

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