You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Crash

Hello,


lately when i shutdown my macbook pro 2020 13inch and restart it it says there was an error.(When shutting down the fan also quickly burst a sound and then goes silent) But the only error it shows is "not yet set". I reinstalled big sur and wiped my hard drive. I reseted the nram but nothing helps. Apple diagnostics also don't detect anything. Maybe some of you have an idea why that happens.

MacBook Pro 13″, macOS 11.4

Posted on Jun 16, 2021 1:44 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2021 3:50 AM

Would suggest to first try restarting in Safe Mode . It will do a Repair Disk, clear cache files and only load Apple Software, extensions and fonts. This will effectively eliminate all Third Party software, extensions and fonts from loading. The process of loading in Safe Mode take longer to load - Normal. Run this way for 5 - 7 minutes then shutdown normally and test.

Similar questions

2 replies
Question marked as Top-ranking reply

Jun 16, 2021 3:50 AM in response to Graugeist

Would suggest to first try restarting in Safe Mode . It will do a Repair Disk, clear cache files and only load Apple Software, extensions and fonts. This will effectively eliminate all Third Party software, extensions and fonts from loading. The process of loading in Safe Mode take longer to load - Normal. Run this way for 5 - 7 minutes then shutdown normally and test.

Jun 23, 2021 5:02 AM in response to Graugeist

I tried the suggestions in safe mode but it still crashes but i found a better crash log.


{"caused_by":"macos","macos_version":"Mac OS X 11.4 (20F71)","os_version":"Bridge OS 5.4 (18P4663)","macos_system_state":"running","incident_id":"DD171DAC-15E7-46D3-A96F-5A68FF27BA36","timestamp":"2021-06-22 20:52:34.00 +0000","bug_type":"210"}

{

"build" : "Bridge OS 5.4 (18P4663)",

"product" : "iBridge2,16",

"kernel" : "Darwin Kernel Version 20.5.0: Fri May 7 22:04:14 PDT 2021; root:xnu-7195.121.3~8\/RELEASE_ARM64_T8010",

"incident" : "DD171DAC-15E7-46D3-A96F-5A68FF27BA36",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"date" : "2021-06-22 20:52:34.95 +0000",

"panicString" : "panic(cpu 0 caller 0xfffffff025074190): x86 CPU CATERR detected\nDebugger message: panic\nMemory ID: 0x6\nOS release type: User\nOS version: 18P4663\nmacOS version: 20F71\nKernel version: Darwin Kernel Version 20.5.0: Fri May 7 22:04:14 PDT 2021; root:xnu-7195.121.3~8\/RELEASE_ARM64_T8010\nKernel UUID: 873F4AC5-B66C-3016-8EAC-39D538EEB5A3\niBoot version: iBoot-6723.120.36\nsecure boot?: YES\nx86 EFI Boot State: 0x16\nx86 System State: 0x0\nx86 Power State: 0x0\nx86 Shutdown Cause: 0x5\nx86 Previous Power Transitions: 0x10001000100\nPCIeUp link state: 0x89473614\nPaniclog version: 13\nKernel slide: 0x000000001d118000\nKernel text base: 0xfffffff02411c000\nmach_absolute_time: 0x2b345821cf4\nEpoch Time: sec usec\n Boot : 0x60c99d25 0x0005849b\n Sleep : 0x60d21f7c 0x0001d247\n Wake : 0x60d22396 0x00000cb6\n Calendar: 0x60d24d86 0x00021e04\n\nPanicked task 0xffffffe19a190630: 4113 pages, 228 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe19a1c5a00, backtrace: 0xffffffe8110b3700, tid: 369\n\t\t lr: 0xfffffff02486749c fp: 0xffffffe8110b3750\n\t\t lr: 0xfffffff0248672f4 fp: 0xffffffe8110b37c0\n\t\t lr: 0xfffffff024992df0 fp: 0xffffffe8110b3890\n\t\t lr: 0xfffffff024e8d5fc fp: 0xffffffe8110b38a0\n\t\t lr: 0xfffffff024867028 fp: 0xffffffe8110b3c20\n\t\t lr: 0xfffffff024867028 fp: 0xffffffe8110b3c80\n\t\t lr: 0xfffffff025897200 fp: 0xffffffe8110b3ca0\n\t\t lr: 0xfffffff025074190 fp: 0xffffffe8110b3cd0\n\t\t lr: 0xfffffff025062520 fp: 0xffffffe8110b3d30\n\t\t lr: 0xfffffff02506441c fp: 0xffffffe8110b3dc0\n\t\t lr: 0xfffffff025061bc4 fp: 0xffffffe8110b3e50\n\t\t lr: 0xfffffff024f66814 fp: 0xffffffe8110b3e80\n\t\t lr: 0xfffffff024de2010 fp: 0xffffffe8110b3ec0\n\t\t lr: 0xfffffff024de1890 fp: 0xffffffe8110b3f00\n\t\t lr: 0xfffffff024e985a0 fp: 0x0000000000000000\n\n",

"panicFlags" : "0x902",

"otherString" : "\n** Stackshot Succeeded ** Bytes Traced 38598 (Uncompressed 119280) **\n",

"macOSPanicString" : "not yet set",

"binaryImages" : [],

"notes" : ["Source: EmbeddedDevicePanicLogNamespace"]

}



Crash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.