You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Screen time won’t allow me to change the passcode on my sons iPad?

I set up a screentime passcode in my sons iPad and can’t remember it! I have followed the instructions to change it which led me through the process and now doesn’t recognise the new password and keeps asking me for the Apple ID which I provide and then the old passcode! Which kind of defeats the purpose as I don’t remember it? I don’t want to wipe it as he has so many pics and videos on it! I jutst want to remove screentime!

iPad Air 2 Wi-Fi

Posted on Jun 22, 2020 2:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2020 4:13 PM

Hello,


Unfortunately you will need to fully restore your iPad to factory settings.


Restore your iPhone, iPad, or iPod to factory settings - Apple Support

1 reply

Screen time won’t allow me to change the passcode on my sons iPad?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.