Screen time keeps turning off

Hello garretfromlivingston,

Thank you for reaching out about Screen Time not working as expected. It sounds like you have already done a lot of great troubleshooting on your own. The best thing to do at this point, would be to reach out to Apple directly at: Apple Support

Cheers!

I have reached out to apple support and got no where. They said to sign out of my Apple ID and then sign back in. That worked for about a week and now the app limits keeps turning off daily. I had to create a daily reminder to check screen time settings so my kids don’t get unlimited screen time. Sometimes it keeps for a few days and sometimes it doesn’t even go a whole day without turning off. Apple needs to fix this bug!!

Same exact thing is happening to me for the last few weeks. Three different kids, three separate passcodes and I know it’s not them resetting it. I just reset my entire phone thinking it was hacked but it’s still doing it!

Apple needs to correct this issue. I recently upgraded to a 14 Pro Max and my child’s screen time resets daily, turning off all previous settings that need a passcode to change. There’s a glitch when the downtime starts that allows him to use “one more minute”, which turns off all previous downtime settings. Hopefully, they will see these concerns from parents and fix it on an update.

Since i upgraded to the 14 Pro I have has the same issues! The app limits I have set for my children as well as the downtime continually reset. Some days I have to re enter it 20 times, other days maybe only once or twice but either way I only started with this problem when I upgraded to a new phone. I have called Apple Support and they said they had other calls similar yet they didn’t have a fix. This is so frustrating!

I’m having the same issue. iPhone 14 ProMax for me (didn’t know that could potentially be an issue), 4 kids with iPads and iPhones. ScreenTime is resetting CONSTANTLY. Sometimes it will actively reset WHILE I’m setting it up again. As in, I’ll turn off in-app purchases and watch it switch back on right before my eyes. This is incredibly frustrating. One of my kids will absolutely immediately start using all apps he knows he’s not allowed to use, will go to websites he knows are not allowed, and will stay up all night long on his iPad. We also use the iPads for homeschooling for 2 of the 4 kids. We have 2 Macs, a MacBook, 4 active iPhones and a drawer full of old ones, 4 apple watches, along with 8 iPads. I am so frustrated by ScreenTime resetting that we are considering trading in all apple devices and switching to Android devices and Windows machines.

So far I have tried:

-turning off and on all iPads.

-making sure all are devices are up to date.

-signing all devices out of iCloud and signing back in.

-turning off ScreenTime on all devices and turning it back on.

-changing ScreenTime passcodes.

-turning off the time limit so “one more minute” isn’t an option.

I have no idea what else to do to fix the problem. Not interested in calling Apple Support because the last time I did that, the Rep broke my new Mac and it resulted in lost access to my “User” along with all of my files and half of the storage space all because updating to a new iOS got hung up during install. Still angry and still using half of the Mac because I’d had it less than a year and spent way too much money on customizing it to my desired specs.

Anyone been successful in getting ScreenTime to “stick”?

This is a HUGE oversight by Apple! I stay with the Apple ecosystem because of the ease of use and ability to monitor and restrict my child’s screen time! Samsung and Google have similar features that are free and I might just have to explore all my options at this point. The new Samsung will be out soon, might have to make a big switch. Protect our children, do what’s right apple. There’s a lot of ****** off Parents in the comments.

Mine do to but it didn’t start until I upgraded to the IPhone 14

Did you figure out how to fix this? I just upgraded to a 14 pro and am having the same issue. 🤦🏻‍♀️

I have the same issue. 3 kids, 3 iPads plus Mac and phone. It’s very frustrating. Hope there is a fix soon. So far nothing has worked

This has been driving me crazy since I purchased an iPhone 14 Pro. Earlier today, I did some testing and am wondering if this is what the rest of you are seeing.

TLDR: In my case, Screen Time on the Child iPhone is never off, it just shows a default position of off (on the Parent phone) while the Child phones are syncing with iCloud. If I start making changes (on the Parent phone) before the sync is complete, it causes a ton of problems and everything gets out of sync for hours or days.

Longer version....

3 devices, all running 16.4.

• 14 Pro (Parent)
• 13 Mini (Child)
• 13 Pro (Child)

Scenario 1: About 50% of the time on the Parent iPhone, I open Screen Time and select one of the Child accounts. The 'Daily Average' chart is trying to load (ie, no chart is not visible and the 'updated' section is spinning)

Scenario 2: About 50% of the time. On the Parent iPhone, I open Screen Time and select one of the Child accounts. The 'Daily Average' chart is already loaded and visible. The 'updated' section may be spinning, but you can see the bar chart.

Under Scenario 1, if I go into Downtime, Content & Privacy, etc. (on the Parent iPhone) it will show Screen Time settings are OFF. However, if I pick up the same Child's iPhone in my hand and open up Screen Time directly on the child iPhone, the Screen Time show ON. Under this scenario, in the past I was getting anxious and would panic and start turning Screen Time settings back ON via the parent iPhone. However, if I did this, before 'Daily Activity' had fully loaded, it seems as if iCloud gets really confused and the settings get out of sync - sometimes they stay on, other times they stay off. Then later in the night, the settings may flip again (assuming they try to sync with iCloud again) and turn on/off - its a huge mess.

Under Scenario 2, the Parent iPhone will show the Screen Time settings are ON and Child iPhone shows the settings are On.

In the end, I was the source of my own problem as I nervously kept turning things back on when I would see them as off on my phone. If I had been more patient and either checked the Child phone or waited for the sync to complete, it would have shown the settings are still in place and everything is as I want it to be. Once I started waiting for the chart to load before changing things, I never had the issue happen again - it took about 48 hours for everything to sync and 'settle'.

Apple needs to fix this as it never used to be a problem. Parents shouldn't have to blindly trust that the Child phone is secure, the Parent phone should always indicate the right status of the Child's phone.

Maybe I'm the only one with this specific scenario, just wanted to share.

Side note... over the past few months I have been getting a somewhat regular notification on my iPhone in Settings right under my name at the top to re-enter my passcode for some kind of sync to iCloud. Ever since I stopped messing with the Screen Time settings pre-sync, iCloud has stopped asking for this. I'm wondering if this was coincidental or a symptom of iCloud just being super confused by what settings were the correct ones.

A screen time related update!!!!

About this Update:

This update includes the following enhancements and bug fixes:

• A new Pride Celebration wallpaper for the Lock Screen to honor the LGBTQ+ community and culture
• Sports tab in Apple News gives easy access to stories, scores, standings, and more, for the teams and leagues you follow
• My Sports score and schedule cards in Apple News take you directly to game pages where you can find additional details about specific games
• Fixes an issue where Spotlight may become unresponsive
• Addresses an issue where Podcasts in CarPlay may not load content
• Fixes an issue where Screen Time settings may reset or not sync across all devices

Some features may not be available for all regions or on all Apple devices. For information on the security content of Apple software updates, please visit this website:

Apple security updates - Apple Support

Same issue. It shuts off daily, sometimes right in front of me (I have a video of turning on content restrictions and having the slider turn off by itself after a few seconds). I cannot limit app time, set down time, or put in safety features such as restricting adult content (when I do, it resets by itself).

I have also followed all the "useful" suggestions (turn off/on, sign out/in, check server status, etc., etc., etc.). My record is trying unsuccessfully to get it to work after going through all the settings about 10 times in 1 hour... but no go.

And here I was thinking I was the only one! I was sure my 2 boys had figured out the screen time passcode (they did once before through discreet observation). I also have an iPhone 14 Pro, and this all seems to have started when I upgraded from the 11 Pro. What gives? Apple, please find us a fix for this screen time passcode resetting issues. Parents everywhere need this! Screen time is basically useless for now

I am having the SAME issue with my daughters iPhone SE 2020 AND her iPad. It’s driving me INSANE. I have tried every fix known to man. I cannot figure out how to prevent it from turning off. Apple definitely needs to fix the issue it’s the main reason I went with Apple products.