facetime apple id
i have a macbook air and have used facetime on it before but for a while now its been saying an error occurred during activation and i have no clue how to fix it
MacBook Air 13″, macOS 10.13
Question marked as
Best reply
User profile for user:
Joseph_S.
User level:
Community Specialist
Hello anggelazhang,
Thanks for reaching out here in Apple Support Communities. Based on your post it sounds like you’re having trouble using FaceTime as expected on your MacBook Air. Is that right? We’re happy to help.
Have you tried restarting your MacBook Air to see if that helps?
Are you running the latest version of macOS on the MacBook Air?
Take a look at the steps listed in the articles below. You can also test the issue in a new user account to help isolate further.
Keep us updated on the results.
If you can't sign in to your iMessage account or FaceTime on your Mac
How to test an issue in another user account on your Mac
Regards.