Battery Drain

Question

Level 1

8 points

Battery Drain

i have iphone 7 running IOS 13.5.1, background refresh turned off for all apps, auto brightness, lockscreen set a 3minutes. What I have noticed is that even when I'm not using my phone, my phone batteries at times drains fast.

Like last night, went to sleep at 100%, woke up to 48%. check battery setting and it shows ESPN was running in background for five hours.

So turning off my background refresh doesn't turn off an app running in background?

This is not first time when no usage of phone and finds out battery drain due to background use by an app.

Am I missing a step here to keep app from active in the background?

thanks

iPhone 7, iOS 13

Posted on Jun 24, 2020 12:24 PM

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Answer 1

chuck_3rd

Community Specialist

Jun 28, 2020 6:30 PM in response to Appleluser12

Hi Appleluser12,

It seems like you're having trouble with battery drain from an app. We can find a fix together.

Has this only happened with this one app in particular?

If it's one specific app, you can try to uninstall and reinstall the app, and if the issue persists you could delete the app or contact the developer:

Remove apps from iPhone - Apple Support

How to contact an app developer - Apple Support

Good luck!

Thanks for using the Apple Support Communities.

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Answer 2

Appleluser12 Author

Level 1

8 points

Jun 30, 2020 10:57 AM in response to chuck_3rd

Hi Alex:

Thank you for reply. Why didn't I think about removing the app? it was the ESPN app that was just draining my battery in the background, even though I have background refresh turned off.

I removed and reinstall and it's much better

thanks

Jeff

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Answer 3

SeaAir

Level 1

4 points

Jul 3, 2020 7:56 AM in response to chuck_3rd

There are other threads with the same problem. It appears to be related to iOS 13.5. I have the problem on an iPad Mini. Force closing the apps, turning off background refresh, reinstalling apps, etc have no effect. One guy did a complete factory reset. Nothing has worked that I’ve seen.

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Answer 4

haknor

Level 1

21 points

Jul 7, 2020 12:25 AM in response to SeaAir

Hi all

I'm facing the same problem with my SE after upgrading to 13.5.1. I have turned off background activity for all apps but some of them are draining my battery fast. Delete and reinstall the apps don't help. I think it's an issue connected to the 13.5.1 upgrade.

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