Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

naheem144 Author

Level 1

8 points

New phone got scratches on the screen

A want a replacement a got an iPhone 11 in the post on Saturday and it’s got 2 scratches on the screen

Posted on Jun 24, 2020 12:59 PM

Reply

Best reply

Level 10

148,877 points

Posted on Jun 24, 2020 2:31 PM

Returns & Refunds - Apple

View in context

Similar questions

3 replies

Best reply

Level 10

148,877 points

Jun 24, 2020 2:31 PM in response to naheem144

Returns & Refunds - Apple

Reply

Level 4

3,006 points

Jun 24, 2020 1:08 PM in response to naheem144

you have 14 days for purchase date to return the product back

Reply

naheem144 Author

Level 1

8 points

Jun 24, 2020 2:29 PM in response to Pmlyons24

How do I go about returning it ?

Reply

New phone got scratches on the screen

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up