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shilpajain Author

Level 1

5 points

Received a scratched new iphone

My iphone 12 have scratches on its screen when I removed its screen protecting layer after I unboxed. Please suggest what should I do and if it can be replaced.

iPhone 6s, iOS 13

Posted on Nov 23, 2020 11:02 AM

Top-ranking reply

Doctor9fan

Level 4

1,423 points

Posted on Nov 23, 2020 11:47 AM

From where did you purchase the phone? If from an Apple store then you should contact them & request an exchange.

If from another store or third party seller then it may not be a new phone.

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Received a scratched new iphone

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