Mail crashes often

Question

Level 1

8 points

Mail crashes often

Hi

Using Mail Version 11.5 (3445.9.5) on High Sierra 10.13.6 (17G13035).

Recently the app has been crashing after a few minutes or more , I usually get half way through composing an email and then its shut itself down and disappears off the, really annoying. I can't recall that Ive installed anything since it started doing this.

I did open the console to see if I could find anything, I did find this......

20:58:33.323700 +0100 ReportCrash com.apple.message.domain: com.apple.crashreporter.writereport.crash

com.apple.message.signature: Mail

com.apple.message.signature2: com.apple.mail ||| 11.5 (3445.9.5)

com.apple.message.signature3: UNKNOWN

com.apple.message.result: NO

com.apple.message.summarize: YES

SenderMachUUID: 4391863C-E20C-3EC5-879D-DE0C3C679165

Any ideas welcome

Regards Tony

iMac Line (2012 and Later)

Posted on Jun 24, 2020 1:14 PM

Reply

Answer 1

Best reply

BDAqua

Level 10

240,341 points

Jun 24, 2020 2:30 PM in response to tramsden

Hi Tony,

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.

Does Mail crash if no internet?

Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.

Reply

Answer 2

BDAqua

Level 10

240,341 points

Jul 3, 2020 7:45 PM in response to tramsden

Is Mail the only thing that crashes?

1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following combinations on your keyboard. Command-R is generally recommended, especially if you never installed macOS Sierra 10.12.4 or later… https://support.apple.com/en-us/HT204904#notupdated

Command (⌘)-R

Install the latest macOS that was installed on your Mac.

Reply

Answer 3

tramsden Author

Level 1

8 points

Jun 26, 2020 8:54 AM in response to BDAqua

Hi

Thanks for the suggestion, I booted the iMac in to Safe Mode and experienced no problems during that time. I have resumed into normal boot mode and up to now everything seems to be ok.

Fingers crossed it has been sorted.

Best wishes

Tony

Reply

Answer 4

tramsden Author

Level 1

8 points

Jul 14, 2020 2:16 AM in response to BDAqua

Mail still crashes but I've yet to do the MacOS recovery re install yet, I will probably this weekend.

Interestingly since trying a tip about deleting the .plist files, Ive noticed that when opening the mail app it closes immediately I preform a mouse click on a mail header but then when I reopen the app its a lot more stable and usually runs ok ??

Tony

Reply