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idkstuff Author

Level 1

4 points

iphone

my iphone is saying that it is disabled and needs to be connected to itunes but when i plug it in it says that there was an error and itunes cant connect to the iphone. what do i do?

iPhone 6s

Posted on Jun 24, 2020 7:47 PM

Top-ranking reply

Brian Lazzara

Level 6

10,107 points

Posted on Jun 24, 2020 7:55 PM

Perhaps this will help: https://support.apple.com/en-us/HT211078

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.

Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

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