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macbook not turning on

Hello,


my macbook is not turning on. I have already tried resetting it by pressing command+shift+option but nothing happens. It is plugged to an outlet but the screen is black.


Thank you,


Marina.

MacBook Pro 13″, macOS 10.15

Posted on Jun 25, 2020 12:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2020 12:47 AM

mdonatti Said:

"Hello, my macbook is not turning on. I have already tried resetting it by pressing command+shift+option but nothing happens. It is plugged to an outlet but the screen is black. Thank you,[...]"

-------


I. Start Here:


Then, a Few More Thoughts:

  1. Hold down the power button for 5 seconds
  2. Unplug an external video device (i.e. monitor, projector, television, etc)
  3. Hold down the shift key upon boot to get into Safe Mode
2 replies
Question marked as Top-ranking reply

Jun 25, 2020 12:47 AM in response to mdonatti

mdonatti Said:

"Hello, my macbook is not turning on. I have already tried resetting it by pressing command+shift+option but nothing happens. It is plugged to an outlet but the screen is black. Thank you,[...]"

-------


I. Start Here:


Then, a Few More Thoughts:

  1. Hold down the power button for 5 seconds
  2. Unplug an external video device (i.e. monitor, projector, television, etc)
  3. Hold down the shift key upon boot to get into Safe Mode

macbook not turning on

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