iCloud Recovery

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Level 1

4 points

iCloud Recovery

My name is Kyra Mincey, and I am attempting to access my iCloud account. My previous phone was damaged beyond repair, and I have a new service, and number. I am able to send ID verification that I am in fact the owner of the iCloud account . I know the password but cannot get passed the 2 factor authentication due to the number change. I am currently logged into my mothers account with her permission, so that I may talk to support and resolve my issues.

thank you.

[Personal Information Edited by Moderator]

iPhone 7, iOS 13

Posted on Jun 25, 2020 1:32 AM

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Answer 1

Jun 25, 2020 2:49 AM in response to KyDeM

You can edit your personal information, including phone 2FA phone numbers, by logging into your AppleID account at https://appleid.apple.com

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.

Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

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Answer 2

tygb

Level 9

65,010 points

Jun 25, 2020 3:46 AM in response to KyDeM

Use a web browser go to iforgot.apple.com

Enter Apple ID only and click on continue .

Enter the old number that is deactivated in the empty field and click on continue .

You have to follow these steps the new number will be verified , with different cellular service , the Apple ID account is set up with 2FA and is active on the server , you only changed the services / mobile number as the old phone was damaged .

In the last screen shot , you can enter the new mobile number , click on continue and get the code .

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iCloud Recovery

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