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Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
When I try to download a new app from the App Store when I double-click to use my face ID it says payment not completed but doesn’t give me an option to sort it out.
I have deleted the card which is on my account and re-added it to my phone however that hasn’t helped it still continues to say payment not completed.
iPhone X, iOS 13
Hi katiebannis,
Thank you for using Apple Support Communities.
From your post, it would appear that you are unable to complete a purchase in the App Store. We want to help. This article has the steps to take If your payment method is declined in the App Store or iTunes Store - Apple Support
If you need further assistance after following those steps, you can reach out to Apple Support here: Get Support
Hope that helps.
Best Regards!
Hi katiebannis,
Thank you for using Apple Support Communities.
From your post, it would appear that you are unable to complete a purchase in the App Store. We want to help. This article has the steps to take If your payment method is declined in the App Store or iTunes Store - Apple Support
If you need further assistance after following those steps, you can reach out to Apple Support here: Get Support
Hope that helps.
Best Regards!
Payment not completed
