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Why does my video symbol in the FaceTime app of my Mac shows inactive while the audio(call) symbol is active?

Why does my video symbol in the FaceTime app of my Mac shows inactive while the audio(call) symbol is active?

iMac 21.5″, macOS 10.15

Posted on Jun 25, 2020 10:29 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2020 11:07 AM

https://support.apple.com/en-us/HT203585


https://support.apple.com/guide/facetime/change-preferences-fctm35545/mac


To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

4 replies
Question marked as Top-ranking reply

Jun 26, 2020 11:07 AM in response to gdm96

https://support.apple.com/en-us/HT203585


https://support.apple.com/guide/facetime/change-preferences-fctm35545/mac


To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

Why does my video symbol in the FaceTime app of my Mac shows inactive while the audio(call) symbol is active?

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