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When I answer a Facetime call on my iMac it hooks up, but the picture of the caller freezes immediately and remains that way. They can see me, and I can still hear them...but frozen pic on my end. Also I can't make any video calls out (even to people on my list that I've called before). How do I fix this?
Thanks,
Nancy
iMac 21.5" 4K, macOS 10.13
Hi Nancy,
Possibly Cache Cleaning or Reinstall...
Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?
Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.
Hi Nancy,
Possibly Cache Cleaning or Reinstall...
Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?
Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.
Thanks, I'll give this a try.
Worked fine in safe mode. Then I rebooted and tried again and it worked!
Thanks for the advice!
Great news, thanks for the report! :)
Facetime freeze on iMac
