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freesf Author

Level 1

35 points

LG UltraFine 5K monitor 27" webcam choppy working with new MacBook Pro 13" 2020

Hi,

I have two LG UltraFine 5K monitors 27". The integrated webcam in both LG 5K monitors was working as expected (smooth) with MacBook Pros from 2018 and 2019. When connecting a MacBook Pro 2020 to the LG 5K monitors integrated webcam is choppy and freezes constantly.

We have tested the two LG 5K monitors, with 3 different MacBook Pros, from 2019 and two 2020. We can confirm that the issue only happens with the MacBook Pro 2020. We have also tested with FaceTime, Zoom, and Skype and the same issue appears in all apps, so it is not an app issue. The MacBook Pro 2020 webcam works fine with the apps.

There is an issue with the new MacBook Pro 2020 and the integrated webcam in the LG 5K monitors. Does any one have similar configuration and can confirm the problem? Does any one has a work around?

Thank you,

Aldo

Posted on Jun 25, 2020 11:10 AM

Top-ranking reply

freesf Author

Level 1

35 points

Posted on Jun 29, 2020 5:45 PM

Hi,

I am sorry, but you misunderstood my post. The issue is not with the LG UltraFine 5K monitor webcam, but with the line of MacBook Pro 13" released in 2020. As I explained in my post, earlier MacBooks do not have a problem with the webcam, but the MacBook Pro 2020 have the issue with the LG 5K webcam. We have tested the issue with several MacBooks and also three LG 5K monitors.

In other words, the LG 5K webcam is fine. There seems to be a compatibility issue with the LG 5K monitor webcam, which Apple sell in its store. The LG 5K monitor was purchased from the Apple Store.

What Apple needs to do, it is to have a MacBook 13" 2020, plug it to an LG 5K monitor, open FaceTime or Zoom, and see the issue themselves, where the video is choppy. It is this simple.

Aldo

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LG UltraFine 5K monitor 27" webcam choppy working with new MacBook Pro 13" 2020

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