while using my iPhone XS, the screen just shut off and continues to show the apple symbol like its turning back on but then after like 5 seconds the screen will shut down Andy then the apple symbol will come back on. If I hold the button down to turn it off completely it gives me a symbol to hook my iPhone up to my computer and says support.apple.co /iPhone/restore. But I can’t get my Mac to recognize my device to try and restore it.
iPhone XS
Greetings Tmoore85,
Thanks for visiting the Apple Support Communities! It seems your iPhone isn't starting up past the Apple logo, unless you hold a button down, in which case the iPhone starts up to the Restore screen. When you connect your iPhone to your Mac while the restore screen is displayed, your Mac doesn't recognize the iPhone.
Ensure your Mac has the latest software updates, and then attempt to reinstall iOS: If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
"Reinstall iOS or iPadOS
If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:
To help with your iPhone being unrecognized by your computer, test the behavior while using a different USB cable and USB port on your computer: If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
You can see further information for using recovery mode to reinstall iOS when your device doesn't start up past the Apple logo from the following article: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Kind regards.
Greetings Tmoore85,
Thanks for visiting the Apple Support Communities! It seems your iPhone isn't starting up past the Apple logo, unless you hold a button down, in which case the iPhone starts up to the Restore screen. When you connect your iPhone to your Mac while the restore screen is displayed, your Mac doesn't recognize the iPhone.
Ensure your Mac has the latest software updates, and then attempt to reinstall iOS: If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
"Reinstall iOS or iPadOS
If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:
To help with your iPhone being unrecognized by your computer, test the behavior while using a different USB cable and USB port on your computer: If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
You can see further information for using recovery mode to reinstall iOS when your device doesn't start up past the Apple logo from the following article: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Kind regards.
Restart or restore iPhone XS
