insurance on iPhone 11

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Level 1

8 points

insurance on iPhone 11

I recently bought the iPhone 11 a couple months ago and this past week my family and I went up north and while we were gone riding the trails I left my (dead) phone on the charger so by the time we got back I could check it and for some odd reason when we got back my phone was just turning on and shutting off and it still continues to do so. I went to Verizon store and the worker told me that since I pay for insurance I should be able to contact the customer service to see what they could do but I cannot get through to them. what is there to do?.

iPhone 11, iOS 13

Posted on Jun 26, 2020 9:23 PM

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Answer 1

Top-ranking reply

Tesserax

Level 10

152,380 points

Jun 26, 2020 9:44 PM in response to patttty17

Was this insurance an AppleCare+ plan or something else? If the latter, you will need to contact the insurer for assistance. You may also need to take this up with the Verizon store manager.

If you did get the AppleCare+ plan, you can contact Apple Support directly by using the Contact Support link in the upper righthand side of this forum's webpage. Actually, all Apple iPhones come with a one year warranty so having an AppleCare+ plan is not required to contact Apple.

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Answer 2

patttty17 Author

Level 1

8 points

Jun 26, 2020 9:34 PM in response to Tesserax

also they tried to see what they could do and told me to come back a hour later (so I did) but when I got back they basically just handed the phone back and said there wasn't much they could do... other than to call support..

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