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I have iPhone 8-plus, I suddenly can’t hear callers voices and they can’t hear mine even though I am connected to their phone.

on calls in and out on iPhone 8plus neither person can hear anything, even though we are still connected. It was on and off, now it’s almost always. Voice memos, etc. works, HELP

Posted on Jun 27, 2020 6:54 PM

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Question marked as Top-ranking reply

Posted on Jun 27, 2020 7:49 PM

Go thru the troubleshooting steps below. If nothing helps, it might be a hardware issue.


Restart instructions: https://support.apple.com/en-us/HT201559

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker (Apple guide):

https://support.apple.com/en-us/HT203794

1 reply

I have iPhone 8-plus, I suddenly can’t hear callers voices and they can’t hear mine even though I am connected to their phone.

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