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User profile for user: cmhg99
cmhg99 Author
User level: Level 1
4 points

Apple TV 4th Gen (not 4k version) blinking light, no video and continually unable to restore to factory settings

Hi,


My 4th gen apple tv was given to me from a friend, and since plugging it in there is no video. The white light blinks fast all the time, and when plugging it into my computer to restore to factory settings, my computer only recognises it when I hold down menu + play/pause for 5 seconds. The new software is downloaded fine, but then itunes has said there is an error (3005 and 4005 so far). My macbook air is from 2018 and has catalina on it and everything is up to date. Firewall has been disabled. Not sure how to fix.


Appreciate anyone's help!

Apple TV HD, tvOS 13

Posted on Jun 27, 2020 9:59 PM

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,107 points

Posted on Jun 27, 2020 11:58 PM

Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

Error 4005 is another unknown error related to restoring.


See this article for more Information: https://support.apple.com/en-us/HT204770


It sounds like you've already gone through the restore steps https://support.apple.com/en-us/HT202118

So it sounds like contacting Apple Support is the next move.

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,107 points

Jun 27, 2020 11:58 PM in response to cmhg99

Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

Error 4005 is another unknown error related to restoring.


See this article for more Information: https://support.apple.com/en-us/HT204770


It sounds like you've already gone through the restore steps https://support.apple.com/en-us/HT202118

So it sounds like contacting Apple Support is the next move.

Reply

Apple TV 4th Gen (not 4k version) blinking light, no video and continually unable to restore to factory settings

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