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Hi guys. So I got a HomePod about a month ago. Last night, I sent my audiobook via airplay, as usual. Everything was fine. This morning, I went to send over some music, and my speaker suddenly had no bass. It's like the part of the speaker that creates bass sound just switched itself off.
HomePod
Update, it was in fact a hardware issue. Fortunately my plan covered the repair and now a replacement is on its way. Thank you guys for trying your best to help me.
Update, it was in fact a hardware issue. Fortunately my plan covered the repair and now a replacement is on its way. Thank you guys for trying your best to help me.
Try a reset
I’m not sure what it covers. You would need to take it to Apple if any stores are open. Or Contact Support. There’s returns that can be mailed in or you can use authorized dealers to get it fixed. Without the Apple Care I think there’s the standard one year warranty. I’m not really sure so just call Apple. You have three months of free telephone support Call 800-MY-APPLE ... Mind you everything is very busy or slow due to the pandemic.
If it was me I’d want a full refund or exchange.
It shouldn’t lose Bass this soon into having it. We usually see these reports once it’s over a year old. I’ve had mine a few years and have not lost bass.
Good luck! Do try other music though.
It's something I even hear with Siri and VoiceOver. The weird thing is no warning, no weird sound, no nothing. Just really awesome sound one day and the next, it sounded like I stuck the speaker in a tin can. Not a good description I know, but I'm writing this while half asleep. I just worry about the cost of repairs and things because I saw the fee for accidental damage, but I didn't see a price for other hardware repairs.
Those nice people even transferred my apple care coverage to the new unit. I have to say I'm amazed by the service I've gotten. Let's hope this one lasts longer. I still don't understand it. I treat all of my Apple products like they are highly fragile objects that should be treated with care.
That’s so nice to hear they did that. They’ve always been nice to me as well. When I bought my third HomePod online at Apple, two days later there was a $50 price drop! I called and asked if it was possible to be refunded this amount since I’d only just bought it and hadn’t even received it yet. They refunded the difference plus tax. They’ve always been super helpful if I call regarding an issue I couldn’t get fixed on here.
Hope you enjoy your new HomePod. I love them .
Ok, done. No change. By the software it shipped with, the thing sat on a shelf for 2 years. It came with the original 11.2.5 software. Could it be a hardware problem?
Sounds like a hardware issue, since it’s still under warranty I’d try a return
I have an AppleCare plan too. What's the price for getting something fixed that isn't my fault, unless the speaker just doesn't like my taste in music. Haha.
Glad to hear you’re getting it replaced 😀
My HomePod suddenly has no bass
