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Level 1

4 points

when I try to open my iPhone 7， it's a white screen with a black apple

then I try to press home and power together，it didint work

iPhone 7, iOS 13

Posted on Jun 29, 2020 10:56 AM

Top-ranking reply

Level 5

7,397 points

Posted on Jun 29, 2020 11:00 AM

Hello!

The Home button + Top/ Side button (power) method wouldn't work because it is an iPhone 7, which uses Side and Volume Down to force restart.

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