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eun131hye Author

Level 1

4 points

How to reset backup passcode and/or avoid 2-factor authentication

I had an iPhone X that just stopped working 2 days ago. It won't let me touch the screen at all. Since being on the phone is critical to my job, I went and got a new iPhone SE gen 2 to replace my current one.

I am having so much trouble setting this new phone. They are asking 2-factor authentication when I do not own another Apple device. Also, I have no clue what passcode I used for my backup on itunes. In order to reset the passcode, I have to do it on my phone -- which does not work.

What can I do here? I am just so stuck and frustrated with the ecosystem. Please help.

Posted on Jun 29, 2020 11:44 AM

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Top-ranking reply

Level 8

43,494 points

Posted on Jun 29, 2020 12:52 PM

are asking 2-factor authentication when I do not own another Apple device.

You need account recovery to access that Apple ID again.

See >>> https://support.apple.com/en-ca/HT204921

Without that encryption password you won't be able to use that iTunes backup.

See >>> https://support.apple.com/en-ca/HT205220

I am just so stuck and frustrated with the ecosystem. Please help.

Sorry, but the ecosystem is doing exactly as you asked it to do.

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1 reply

Top-ranking reply

Level 8

43,494 points

Jun 29, 2020 12:52 PM in response to eun131hye

are asking 2-factor authentication when I do not own another Apple device.

You need account recovery to access that Apple ID again.

See >>> https://support.apple.com/en-ca/HT204921

Without that encryption password you won't be able to use that iTunes backup.

See >>> https://support.apple.com/en-ca/HT205220

I am just so stuck and frustrated with the ecosystem. Please help.

Sorry, but the ecosystem is doing exactly as you asked it to do.

Reply

How to reset backup passcode and/or avoid 2-factor authentication

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