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I have iphone11 pro. Many calls require us to select a menu using dialpad and I have recently noticed that doing so disconnects the call immediately. This is a such a basic feature and I can't believe I am struggling to get it working. It was defnitely working before but broken lately.
iPhone 11 Pro, iOS 13
I think you misunderstood my problem. I am able to make and receive calls, but I can't use the dialpad during a call. e.g., calling a store like Costco requires me to press 6 to connect to tire centre. The moment I select 6, call gets disconnected. This has been happening consistently for over a month now. The phone is using latest iOS.
I think you misunderstood my problem. I am able to make and receive calls, but I can't use the dialpad during a call. e.g., calling a store like Costco requires me to press 6 to connect to tire centre. The moment I select 6, call gets disconnected. This has been happening consistently for over a month now. The phone is using latest iOS.
How can the most basic functionality of such a sophisticated phone be broken that requires me to completely wipe it? Why can't we identify the conflicting application and remove that one only?
Hello and welcome to Apple Support Communities, wwwyahoo
If we understand your post correctly, calls on your iPhone disconnect when you press a number as instructed by an automated menu. We’d like to help.
Follow the steps in this article:
If you can't make or receive calls on your iPhone
If the issue continues let us know if this happens with more than one phone number or automated system. Has this happened when calling from multiple locations?
Thanks for using the Apple Support Communities. Take care.
Hello wwwyahoo.
It sounds like you’re dealing with a software conflict that is causing this issue. In order to isolate and fix this issue, you will need to restore your iPhone. Before you attempt any restore, we recommend you save and back up the most recent data on your iPhone. Steps on how to back up an iPhone can be found here: How to back up your iPhone, iPad, and iPod touch
Once the backup has been completed, you can restore your iPhone. Steps on how to restore an iPhone can be found here: Restore your iPhone, iPad, or iPod to factory settings
Once that's done, we’d recommend setting your iPhone up as new, and testing it out before restoring from a backup. Check out this article for those steps: Restore your iPhone, iPad, or iPod touch from a backup
Have a great day.
Hello wwwyahoo
Our apologies. We understand that when you make a call to a number which results in an automated recording and you select a number from that recording your call disconnects.
The article we provided can help with calls disconnecting as well as not being able to place calls. Does this happen when you call other numbers with automated systems or has this happened only with a specific store phone number and automated system?
Cheers.
I face the issue with almost every facility that requires me to use dialpad. It applies to costco, zoom, etc.
Can't select menu options using dialpad during a call in iphone 11pro
