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My WiFi won’t work and it says it’s “paused” with apple.captive.com above it. Please I need help!!

iPhone X, iOS 13

Posted on Jun 30, 2020 11:03 PM

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Question marked as Top-ranking reply

Posted on Jul 1, 2020 12:26 AM

I had my devices paused once but I didn’t have the same link or website showing. Just paused. The steps below are excellent. My issue was related to Provider not to Apple. They handled it. Just my story. I don’t know if it applies being as I’m mentioning a 3rd party. So, please use Apple Communities resources first.

4 replies
Question marked as Top-ranking reply

Jul 1, 2020 12:26 AM in response to lloyer

I had my devices paused once but I didn’t have the same link or website showing. Just paused. The steps below are excellent. My issue was related to Provider not to Apple. They handled it. Just my story. I don’t know if it applies being as I’m mentioning a 3rd party. So, please use Apple Communities resources first.

My WiFi won’t work and it says it’s “paused” with apple.captive.com above it. Please I need help!!

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