Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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jhb67 Author

Level 1

4 points

My keyboard on mac book pro (13 inch, 2017, two thunderbolt 3 ports) is not working. Please help

My keyboard on Mac Book Pro is not working

use macOs Catalina, version 10.15.5

MacBook Pro 15″, OS X 10.11

Posted on Jul 2, 2020 2:10 AM

Best reply

HWTech

Level 9

56,402 points

Posted on Jul 2, 2020 7:33 PM

If an external keyboard works, then it indicates the built-in keyboard is defective and needs to be repaired by Apple or an AASP.

See if your laptop qualifies for this free Apple keyboard repair program:

https://support.apple.com/keyboard-service-program-for-mac-notebooks

Also see if your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service

FYI, here is a list of the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple programs available):

https://support.apple.com/exchange_repair

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My keyboard on mac book pro (13 inch, 2017, two thunderbolt 3 ports) is not working. Please help

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