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jhb67 Author

Level 1

4 points

My keyboard on mac book pro (13 inch, 2017, two thunderbolt 3 ports) is not working. Please help

My keyboard on Mac Book Pro is not working

use macOs Catalina, version 10.15.5

MacBook Pro 15″, OS X 10.11

Posted on Jul 2, 2020 2:10 AM

Top-ranking reply

HWTech

Level 9

60,278 points

Posted on Jul 2, 2020 7:33 PM

If an external keyboard works, then it indicates the built-in keyboard is defective and needs to be repaired by Apple or an AASP.

See if your laptop qualifies for this free Apple keyboard repair program:

https://support.apple.com/keyboard-service-program-for-mac-notebooks

Also see if your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service

FYI, here is a list of the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple programs available):

https://support.apple.com/exchange_repair

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My keyboard on mac book pro (13 inch, 2017, two thunderbolt 3 ports) is not working. Please help

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