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We can’t unlock our iPhone 7. The screen is dimmed and it won’t accept the passcode. There is a message that says we should wait for 15 minutes but waiting hasn’t resolved the problem. Restarting the phone hasn’t helped either. Any help would be much appreciated.
iPhone 7 Plus
It sounds like it is disabled from entering a wrong passcode. Start here: https://support.apple.com/en-us/HT204306
It sounds like it is disabled from entering a wrong passcode. Start here: https://support.apple.com/en-us/HT204306
No. There are no viruses that can affect an iOS device that hasn't been jailbroken.
A failing touch-screen could cause it, but it's more likely that it was accidentally awakened in a pocket or something and random taps entered an incorrect password.
Follow the instructions here: --> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Thank you kb. We’re CERTAIN that we didn’t enter the wrong code! Do you know of any bugs/viruses that also cause this? In any event, I guess we’ll have to restore.
Thank you Kilted. We’re CERTAIN that we didn’t enter the wrong code! Do you know of any bugs/viruses that also cause this? In any event, I guess we’ll have to restore.
iphone 7 unlocking problem
