Just recently my 2018 MacBook Pro restarted. This is the first time it has done this. I received the message that it restarted because of a problem but I have nothing on my computer that could cause this problem. I have had this computer for over a year and had no issues with it until now.
MacBook Pro 13″, macOS 10.15
Question - Did the MacBook Pro shut down the last and this time while you were watching videos? Which browser were you using to watch YouTube? Meanwhile, try the follow two basic troubleshooting methods first.
See if the above two methods help to prevent future unexpected shut downs.
Axel F.
Question - Did the MacBook Pro shut down the last and this time while you were watching videos? Which browser were you using to watch YouTube? Meanwhile, try the follow two basic troubleshooting methods first.
See if the above two methods help to prevent future unexpected shut downs.
Axel F.
Shut down your 2018 MacBook Pro completely if you have not so by now. ReStart the MacBook Pro and continue using it normally as you do. Since this is the first time that has happened to you then I would recommend that you chalk this one up as an anomaly and move on. Should this continue to happen frequently then let us know and we can work on other troubleshooting methods.
Axel F.
So it happened again and I had my headphones plugged in watching a video on YouTube when it made a loud noise and restarted. I restarted into safe mode and there is no output or input devices found for any sound. Not sure if something with the sound is causing it to restart or not.
Yes. My MacBook Pro shut down both times while watching videos and I was using the Safari browser. I followed the steps for the reset SMC method and I let it run for a bit before shutting in down for a few minutes. Once I turned it back on, I went back to YouTube and it seemed to be running okay. I kept it running for an hour before shutting it down for the night. So I’m wondering if I should let my MacBook stay turned off for a few days because I have been turning it on and using it everyday for months.
You do NOT have to leave your MacBook turned OFF for a few days. It will make no difference whether you turn it off for one day or one minute. I recommend that you continue to use your MacBook the way you want and using it every single day does not hurt it at all.
Axel F.
So today I went back onto my MacBook and preceded to go about my normal routine only for it to shut down again and restart twice. This time I decided to try the Reset NVRAM/PRAM method. However, I was still hesitant to do much on my MacBook so all I did was plug it into the charger as it really needed charged, close it and wait until it was fully charged before taking it off and shutting it down for the night. I’m still worried about it shutting down and restarting again. I did schedule an appointment to get it repaired. Not sure what else to do at this point. Also thank you so much for helping out. I greatly appreciate it. You’ve been very helpful through this whole process.
You are welcome and I wish you all the best at the appointment.
Axel F.
Unexpected Restart and not sure why
