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Lost remote- problem adding new remote to apple TV

I have followed all of the steps. My apple tv is connected to the internet, my phone is connected to the same internet, and I have a Apple Tv remote on my phone. The problem I keep running into is the code to sync the apple tv to my phone remote keep coming up on my phone rather than the Apple TV. This doesn't help me because the whole reason I am here is because I need to set up a new remote. I have no way to navigate the menus on the apple tv to add a code...This makes no sense to me. According to everything I have read the code is suppose to show up on the Apple Tv not my phone. That is not happening. Now what??

Apple TV

Posted on Jul 3, 2020 6:06 PM

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Question marked as Top-ranking reply

Posted on Jul 4, 2020 12:01 AM

Identify your Apple TV model - Apple Support

The Apple TV (2nd or 3rd generation) need a functional remote to set up the Apple TV Remote app.

The Apple TV (4th or 5th generation) should recognize the Apple TV Remote Control Center widget or the Apple TV Remote app, even without a remote (in part using bluetooth).


For the Apple TV (2nd or 3rd generation), your options are:

2 replies
Question marked as Top-ranking reply

Jul 4, 2020 12:01 AM in response to cclampy

Identify your Apple TV model - Apple Support

The Apple TV (2nd or 3rd generation) need a functional remote to set up the Apple TV Remote app.

The Apple TV (4th or 5th generation) should recognize the Apple TV Remote Control Center widget or the Apple TV Remote app, even without a remote (in part using bluetooth).


For the Apple TV (2nd or 3rd generation), your options are:

Lost remote- problem adding new remote to apple TV

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