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New refurbished iPad Pro won’t turn on. I received it today and plugged it into charge. I saw the battery symbol with one red line, then I walked away for a couple of hours. It is absolutely unresponsive. Any ideas? It seems deader than a door nail. Very sad
iPad Pro 10.5-inch, Wi-Fi, Cellular
Start here If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Failing that, contact the folks at Apple Support.
Start here If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Failing that, contact the folks at Apple Support.
Did you order it from Apple? In that case, I would simply return it as a "DOA" - you have 14 days. You can then order another. It needs to work out of the box.
If you bought it elsewhere, I'd contact the seller/store and return it and insist on a refund.
Thanks for the response. And yes, I am returning it DOA. I spoke with Support today and nothing worked. Sadly, my last two Apple devices have been duds. A run of bad luck or badly slipping quality? All my devices are Apple, and I even have the credit card, but another bad experience and I’m likely to jump ship. So disappointing but thank you for your answer.
Thank you. I did already try that, and I’m waiting for Apple Support to be available. Just hoping somebody might have some insight in the meantime. It’s very disappointing in a brand new item
Wow, that's disappointing. I just bought an Apple-refurbished iPad and it works like a charm...so far (knock on wood).
Good luck!
Good to hear. I’ve just ordered a replacement, so fingers crossed!
New refurbished iPad pro won’t turn on
