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User profile for user: timmer3IRL
timmer3IRL Author
User level: Level 1
4 points

Apple TV remote touchpad not working after pairing game controller

This has been asked before but apple won't allow me to reply and instead suggested i 'start the conversation again' by starting a new thread. https://discussions.apple.com/thread/250786856


My symptoms are exactly the same as the thread above, i'm using an Xbox controller for apple arcade gaming etc., which is supposed to be supported by apple.


The rest of the ATV remote works fine, just the touchpad is non-responsive until i reboot the apple TV.

This is daily occurrence, and i'm obviously not the only user with the problem.

Is there any resolution from apple for this behaviour?

Posted on Jul 4, 2020 1:53 AM

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,087 points

Posted on Jul 4, 2020 2:50 AM

That does sound like an annoying problem. I haven't encountered it myself personally.

Have you tried re-pairing the remote? https://support.apple.com/en-us/HT203777


If nothing else, it may be a quicker work around to do that instead of rebooting each time.

https://www.digitaltrends.com/home-theater/how-to-pair-apple-remote-with-apple-tv/

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,087 points

Jul 4, 2020 2:50 AM in response to timmer3IRL

That does sound like an annoying problem. I haven't encountered it myself personally.

Have you tried re-pairing the remote? https://support.apple.com/en-us/HT203777


If nothing else, it may be a quicker work around to do that instead of rebooting each time.

https://www.digitaltrends.com/home-theater/how-to-pair-apple-remote-with-apple-tv/

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Apple TV remote touchpad not working after pairing game controller

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