Onedrive Content Unavailable in iPad Files app

Here is the solution: the issue seems to be related to the “Sorting” feature (see video link below). When you are on OneDrive or Google Drive and you Sort the files by either Name, Size, Kind, or Tags, and then you leave the Files App, it stays on that sorting option you last used, and for some reason it won’t recognize the files on those apps the next time you try to access them again, and that’s why gives you the error message. To bypass this issue, do the following: (see video link)

1) - In the Sorting options select Name. Make sure it is in alphabetical order, because the opposite won’t work. (This will not work until you apply step 2)

2) - Go back and Tap again on either OneDrive or Google Drive, and it should now recognize your files again.

I hope this helps. It works for both iPad and iPhone. Hopefully the engineers that have been telling us that nothing is wrong with their apps, will someday figure it out and solve the problem. But at least you can now work around it.

VIDEO https://youtu.be/5CPomVQ28yI

I may have found a workaround to get it to work. It doesn’t solve the bug, but at least you can make it work. The issue seems to be related to the “Sorting” feature. When you are on OneDrive or Google Drive and you Sort the files by either Name, Size, Kind, or Tags, and then you leave the Files App, it stays on that sorting option you last used, and for some reason it won’t recognize the files on those apps the next time you try to access them again. To bypass this issue, do the following: (see video attached)

1) - In the Sorting options select Name. (It will not work immediately. See step 2)

2) - Tap again on either OneDrive or Google Drive, and it should now recognize your files again.

I hope this helps. It works for both iPad and iPhone. Hopefully the engineers that have been telling us that nothing is wrong with their apps, will someday figure it out and solve the problem. But at least you can now work around it.

VIDEO https://youtu.be/5CPomVQ28yI

Before responding I checked and One Drive is working just fine through the Files app on my iPad. Have you tried a Forced Restart on your iPad?

Press and quickly release volume up

Then press and quickly release volume down

Then press and hold the power button (keep holding past the swipe to shut down) until you see the Apple Logo, then let go

There could simply be an issue with the server you connect to for OneDrive. If you open OneDrive from the OneDrive app, can you access the folder and files directly in the app?

A final step if you can't get it working correctly is to restore your iPad from backup. See this link for guidance --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Microsoft says the files app is an Apple problem because OneDrive standalone app is working fine. Apple won’t address the problem so looks like if you want to use the files app we’re going to have to go with another service. Mine stopped working late June on my iPhone and early July on my iPad

I found one solution.

Go to Files app.

On Top in left section click in 3 dots and select Edit sidebar.

Now slide buttons to onedrive to ON.

You should now sww Onedrive in Files app..

Hope this solves..

See this post

https://discussions.apple.com/thread/251628294?answerId=253136881022#253136881022

See answer on this post

https://discussions.apple.com/thread/251628294?answerId=253136881022#253136881022

First, Apple isn't here as this is a user to user only forum. Second, if you read the very thread you responded to, a few posts above someone seems to have found the solution, so read the thread to see what they figured out.

Sorry. Either reach out to Apple since it's not working in the Files App or Microsoft since it's their interface to the files App.

Well time to move from OneDrive back to Dropbox. Seems that neither Apple or Microsoft are acknowledging the problem. So I doubt there will be a fix anytime soon.

This is happening to me as well. It seems to happen when folders contain over 50 files. I’ve moved files into new folders and kept the count under 50 and seems to work. 51 and over gives me the error. This just started happening so I’m assuming something changed on Apple’s side recently with their file structure. Ive submitted a bug report so we’ll see.