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water damaged macbook pro

A friend spilled water on my early 2015 macbook pro, now when the power button is pressed the macbook:

Makes the power on chime

Sometimes the chime gets stuck on repeat

The apple logo on the back lights up

For a split second the keyboard can be used (only know this as the caps lock light goes on if pressed during the chime but can't be turned off again after)

The screen goes to a slightly different black but is blank

The fan doesn't spin

Nothing comes up when connecting the macbook to an external display


Does anyone have any ideas if it is fixable without a completely new logic board


Thanks for any help :)


MacBook Pro 13″, macOS 10.14

Posted on Jul 5, 2020 10:17 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2020 10:21 AM

Take the computer in for service ASAP. Repairing liquid damage can be costly. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


Similar questions

5 replies
Question marked as Top-ranking reply

Jul 5, 2020 10:21 AM in response to speirce1

Take the computer in for service ASAP. Repairing liquid damage can be costly. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


Jul 5, 2020 10:34 AM in response to speirce1

The computer is not salvageable without spending a lot of money, as you have been quoted at the Apple store. Your decision is between paying the repair cost or buying a new computer. If you have it repaired, should you ever need another repair, the computer will always indicate it has had liquid damage.

water damaged macbook pro

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