Missing "People" tab in "Find My" app on iOS 13

Question

Level 1

9 points

Missing "People" tab in "Find My" app on iOS 13

Many of my work colleagues are using the “Find my Friends” feature which is built into iOS devices.

They have demonstrated to me that it’s a tab called “People” which is part of the “Find My” iOS 13 app.

This tab is completely missing from my app. I’ve tried restarting the device and even reloading the firmware. Other Apple support discussions were not helpful.

Anyone else encountered this?

iPhone SE (not 2020 model), 128GB with iOS 13.5.1 although issue has persisted on all releases of iOS 13.x

Thanks,

Dan

iPhone SE

Posted on Jul 5, 2020 6:27 PM

Reply

Answer 1

Leanne_68

Community Specialist

Jul 9, 2020 10:46 AM in response to Someone7272

Hi Dan,

Thanks for reaching out in Apple Support Communities. We see that the People tab is missing in the Find My app on your iPhone SE with iOS 13.5.1. We know what an important feature this is to use; we'd like to help. What steps did you take when you say you reloaded the firmware?

If you haven't already, we'd suggest using the steps below to reinstall a fresh copy of iOS to your device.

First, create a backup: How to back up your iPhone, iPad, and iPod touch

Then use the steps titled "Put your device in recovery mode and set it up again" to reinstall iOS on your device; please closely follow step four and choose to "Update" in order to prevent data loss: If you can't update or restore your iPhone, iPad, or iPod touch

If you've already used these steps or the People tab is still missing after doing so, please let us know which model iPhone SE you're using: Identify your iPhone model

Best Regards.

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Answer 2

brenden dv

Community Specialist

Jul 15, 2020 8:12 AM in response to Someone7272

Hi Someone7272,

Thanks for getting back to us with those details. Based on the steps you've already taken we'd suggest reaching out to Apple for additional assistance with this behavior: Get Support

Best Regards.

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Answer 3

Someone7272 Author

Level 1

9 points

Jul 17, 2020 5:38 AM in response to brenden dv

Hi,

thanks for the reply.

I contacted Apple support and we have discovered that if the device is MDM managed, this feature will not be available

there is no solution to this.

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Answer 4

Someone7272 Author

Level 1

9 points

Jul 12, 2020 4:00 AM in response to Leanne_68

Hi,

Thanks for the reply.

Yes I’ve already tried this, it was a DFU mode restore, it did not fix the problem.

iPhone SE model A1723

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Missing "People" tab in "Find My" app on iOS 13

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