When connecting my iPhone with latest system software both on the phone and the iMac, I open the Finder window and simply get "Software: 13.5.1 If you are experiencing problems with your iPhone, you can restore its original settings by clicking Restore Phone" The finder sees it as does the MUSIC APP but neither will list the general info or allow me to back it up or sync it... Help me Obi-Wan, you're my only hope..."
iPhone XS Max
Hello there tylerstringer,
Thank you for using Apple Support Communities! We understand that you are having an issue with your computer only displaying the restore option when you plug in your iPhone. We are more than happy to help you out with this.
To better assist you, please answer the following question:
If your iPhone is telling you to plug into iTunes, check out some troubleshooting steps in this article:
If you see the Restore screen on your iPhone, iPad, or iPod touch
For further troubleshooting steps, check out this article:
If your computer doesn't recognize your iPhone, iPad, or iPod
We hope this helps! Have a great day!
Finder sees iPhone but just wants a restore
