Bluetooth keeps connecting (and won't disconnect) from unknown device

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Level 1

4 points

Bluetooth keeps connecting (and won't disconnect) from unknown device

Recently my macbook air has been connecting to a random device, called '45-2e-8f-ce-f3-f5'. I have no clue what/whose device that is, so I'm getting a little worried. Whenever I press the 'x' next to it's name in order to disconnect, a little yellow triangle pops up under the name saying it's still connected. It doesn't even disconnect when I turn bluetooth off. Any way I can stop it from connecting, or figure out what it is?

MacBook Air

Posted on Jul 5, 2020 10:11 PM

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Answer 1

Axel Foley

Level 10

149,568 points

Jul 6, 2020 2:06 AM in response to vmariaa

What concerns me is when you state that the bluetooth device in question does not disconnect even when you turn Bluetooth OFF on your MacBook Air. I do not have an explanation for that. Do you have any external devices nearby the MacBook Air that you had previously connected to, such as a Bluetooth Keyboard or a mouse etc?

Try the following troubleshooting techniques one at a time and check for that device after each step-

Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer.

Axel F.

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Bluetooth keeps connecting (and won't disconnect) from unknown device

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