You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: kryshasme
kryshasme Author
User level: Level 1
6 points

Old iCloud Can’t Be Retrieved

Hello, good day! 4 months ago, I lost my iPhone at school. Unfortunately, the trusted phone number I entered for my iCloud two-factor authentication was the same phone number I used in my lost iPhone. Now, I got my new iPhone but I can no longer use my old iCloud since it’s impossible for me to get a verification code. I am hoping you could help me retrieve my old iCloud since I purchased some features on a few apps and I don’t want to pay again using my new iCloud. Please, please, please help me if any of you guys know how to fix this matter. Thank you! 🙏🏽

iPhone X, iOS 13

Posted on Jul 6, 2020 2:07 AM

Reply
Question marked as Top-ranking reply
User profile for user: tygb
tygb
User level: Level 9
64,748 points

Posted on Jul 6, 2020 2:22 AM


Not necessary the account recovery is to be done every time , if one remember the old trusted number ( say 1234.... ) that is inactive , the person can visit the cellular service give his identification proof and issue a sim on behalf of the same number and insert the sim https://support.apple.com/en-in/guide/iphone/iph3f11fba92/ios in new iPhone that is purchasedhttps://support.apple.com/en-in/guide/iphone/iph1fd7e482f/ios

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article https://support.apple.com/en-us/HT204974

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: tygb
tygb
User level: Level 9
64,748 points

Jul 6, 2020 2:22 AM in response to kryshasme


Not necessary the account recovery is to be done every time , if one remember the old trusted number ( say 1234.... ) that is inactive , the person can visit the cellular service give his identification proof and issue a sim on behalf of the same number and insert the sim https://support.apple.com/en-in/guide/iphone/iph3f11fba92/ios in new iPhone that is purchasedhttps://support.apple.com/en-in/guide/iphone/iph1fd7e482f/ios

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article https://support.apple.com/en-us/HT204974

Reply

Old iCloud Can’t Be Retrieved

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up