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My iPad Pro is frozen. Tried the press the volume up and power on button but will not restart.

My iPad Pro will not restart, frozen on a screen. Tried pressing power button in conjunction with the volume button to force reset but it will not. Please help!

iPad Pro, iPadOS 13

Posted on Jul 6, 2020 2:10 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2020 2:18 PM

LacieSibley wrote:

Tried pressing power button in conjunction with the volume button to force reset

That is the wrong method. Here is the correct method.


  • Press and quickly release the volume up button
  • Press and quickly release the volume down button
  • Press and hold the power button until the Apple logo appears


3 replies
Question marked as Top-ranking reply

Jul 6, 2020 2:18 PM in response to LacieSibley

LacieSibley wrote:

Tried pressing power button in conjunction with the volume button to force reset

That is the wrong method. Here is the correct method.


  • Press and quickly release the volume up button
  • Press and quickly release the volume down button
  • Press and hold the power button until the Apple logo appears


My iPad Pro is frozen. Tried the press the volume up and power on button but will not restart.

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