Google searches quite often won't load in Safari and Chrome for iOS when on my network (AT&T)

Question

Google searches quite often won't load in Safari and Chrome for iOS when on my network (AT&T)

When I am on my network (AT&T), I quite often will have a problem where my Google searches will not work. I will get a message that the page cannot load. This occurs in both Safari and Chrome for iOS. When this problem is occurring, I can go directly to a website by using one of my bookmarks or typing a URL directly into the address bar (if I type "google.com" into the address bar it does not load). This is a problem that I have experienced with all of the iPhones I've ever owned. This problem does not occur when I am on Wi-Fi. The way I get around this problem is to go to yahoo and search on there.

Another problem I have been experiencing that may be related is with the Google Maps app. Quite often the details of the map won't load (streets, freeways, etc.). The only thing I will see is the route line.

Any help would be greatly appreciated. Thanks!

iPhone X, iOS 13

Posted on Jul 6, 2020 6:24 PM

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Answer 1

Leanne_68

Community Specialist

Jul 10, 2020 10:46 AM in response to bladerunner_2046

Hello there Bladerunner_2046,

Thank you for using Apple Support Communities! We understand that you are having an issue with your Google searches not being able to load on Safari. We also understand that you are having an issue with the street names on your Google Maps not showing up. We are more than happy to help you out with this.

Before beginning any troubleshooting, please be sure that you have a backup of all of your information. To do this, follow the steps in this article:

How to back up your iPhone, iPad, and iPod touch

For troubleshooting steps in reference to Google searches not loading, check out this article:

If Safari displays a blank page or quits on your iPhone, iPad, or iPod touch

In reference to the issue regarding the street names, check out this article for a quick troubleshooting step:

How to force an app to close on your iPhone, iPad, or iPod touch

If you are still having issues with the street names in Google Maps, we recommend that you reach out to their customer service. You can reach them here:

Google Maps Help

We hope this helps! Have a great day!

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Google searches quite often won't load in Safari and Chrome for iOS when on my network (AT&T)

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