I need to change country but have credit in Apple ID
I have moved to New Zealand and need to change country but am unable to do this as I have a credit amount on Apple ID and it won’t let me use it as pay method to pay for music
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Buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account. See the Apple Support articles below for contact information.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.