My new music mix is stuck

My new music mix haven’t been changed at all for several weeks... how to fix this?

iPhone XS, 13

Posted on Jul 7, 2020 3:04 AM

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3 replies

Jul 10, 2020 2:07 PM in response to LtFaceman

Hello  LtFaceman,


Welcome to Apple Support Communities!

We understand the "New Music Mix" under the "For You" section of your Apple Music hasn't updated for several weeks. We're happy to help.


Let's sign out and back in to the iTunes & App Store. Let's go to Settings > iTunes & App Store, tap on your Apple ID and sign out. Once you're signed out, restart your device and go back to Settings > iTunes & App Store and sign back in.


This step will temporarily remove any music you’ve saved for offline listening, you will have to redownload all the music saved for offline manually again. Once thats complete, check to see if the issue still persists.


Best Regards.

Jul 10, 2020 9:50 PM in response to MoonJ.

Yes, it’s section “For You”.


Unfortunately, your solution doesn’t solve my issue(


This is Favorites Mix (updated Tuesday). It works well and changes every week.



Here is my issue... New Music Mix have been stuck for more than three weeks! I guess it’s Apple Music’s issue, not my phone... Does Apple Music have separate support?

Jul 13, 2020 4:38 PM in response to LtFaceman

Hello again LtFaceman,


Thanks for the update. There isn't an Apple Music technical support department, but we're happy to continue working with you in the communities.


Let's go to Settings > Music >( turn off ) Sync Library. Restart your iPhone and repeat these steps to turn back on Sync Library. Check to see if there's any change.


If you have any other devices, see if the same issue appears there. If your issue persists, contact Apple Support for additional assistance here: Contact Apple for support and service - Apple Support


Thanks for using the Apple Support Communities, and have a great day!


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My new music mix is stuck

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