You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

There are three charges on my Mastercard that I am not familiar with

There are three charges on my Mastercard that I am not familiar with. They are as follows: $6.29 (Apr 27/20), $29.39 (May 6/20) and $6.29 (May 26/20). Two of them look like a subscription of some kind and the other on May 6th I do not know what it is for.


My daughter recently purchased an iPod, which has been added to our family account. Is it possible she added some of these charges without our knowledge. She is only 11 years old. I would like to speak with a representative to ensure these are legit charges, and if I can request a cancellation and/or refund if applicable.


Thanks so much.


Tracy


[Personal Information Edited by Moderator]


Posted on Jul 7, 2020 10:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2020 11:36 AM

Nobody will be calling you, this is a user to user community, we are not apple.


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

1 reply
Question marked as Top-ranking reply

Jul 7, 2020 11:36 AM in response to naultster

Nobody will be calling you, this is a user to user community, we are not apple.


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

There are three charges on my Mastercard that I am not familiar with

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.