GPU not compatible with Photoshop 2020 rendering

Question

GPU not compatible with Photoshop 2020 rendering

Hi, having trouble with rendering video in Photoshop 2020. The latest photoshop version on my iMac 27" end of 2019 and also Catalina the latest version.

After uninstalling and trying al the work-arounds Adobe says my CPU is not compatible.

So now they send me to Apple support.

I've seen it is not possible to change my CPU.

Has anybody else has this problem and a work-around?

https://helpx.adobe.com/in/photoshop/kb/photoshop-cc-gpu-card-faq.html#sa_src=web-messaging

iMac 27″, macOS 10.13

Posted on Jul 8, 2020 9:04 AM

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Answer 1

Top-ranking reply

Jeff Donald

Community+ 2026

Level 8

46,620 points

Jul 9, 2020 7:18 AM in response to Bernadette Boon

Your GPU passed the test. It does meet the minimum requirements that Adobe has for GPU’s which is noted in the article that was linked to in your post,

“What are the minimum graphics processor and display requirements?

1024 x 768 display (1280 x 800 recommended) with 16-bit color and 512 MB of VRAM (2 GB or greater of VRAM is recommended)
To use OpenGL acceleration, your system must support OpenGL v2.0 and Shader Model 3.0 or later
To use OpenCL acceleration, your system must support OpenCL v1.1 or later”

Your GPU is at OpenCL v1.2 The system report would have noted that your GPU failed if it did not meet minimum specs, or the drivers were too old.

Do you have the graphics card enabled in Adobe Photoshop Preferences>Performance?

How do I use the Performance preferences for the graphics processor in Photoshop?

Choose Edit > Preferences > Performance (Windows®) or Photoshop > Preferences > Performance (macOS).
In the Performance panel, make sure that Use Graphics Processor is selected in the Graphics Processor Settings section.
Click Advanced Settings and specify the following options:
Drawing Mode:

- Basic: Uses the least amount of graphics card memory (VRAM) and enables basic graphics processor features
- Normal: Uses more graphics card memory (VRAM) and enables graphics processor-based color matching, tone mapping, and checkerboard blending
- Advanced: Provides the benefits of Normal mode and newer graphics processor advances that can result in improved performance

Use Graphics Processor to Accelerate Computation: Enable to improve the interactivity of Warp and Puppet Warp previews
Use OpenCL: Enable to accelerate the new Blur Gallery filters, Smart Sharpen, Select Focus Area, or Image Size with Preserve Details selected (Note: OpenCL is available only on newer graphics cards that support OpenCL v1.1 or later.)

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Answer 2

VikingOSX

Level 10

123,998 points

Jul 8, 2020 11:03 AM in response to Bernadette Boon

There is no replacing the GPU. Here are the Jun 4, 2020 Adobe Photoshop System Requirements. Further down in that page, Adobe indicates the GPU they recommend, and the GPU they claim to have tested. The Radeon Pro 580X does not appear on their list, and Adobe is more inclined to cater to their Windows customers where you will find more NVIDIA support.

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Answer 3

Jul 9, 2020 4:33 AM in response to Bernadette Boon

Photoshop runs a short test at startup of the App to test compatibility and disable the graphics card if necessary. Apple puts the GPU drivers in the OS, so it’s very important to be using the latest version of Catalina. Under the Help menu in Photoshop there is an option for System Report. Can you please run the report please and copy and paste the results here for me to read? Here is a link to help,

https://helpx.adobe.com/photoshop/kb/system-info-troubleshoot-photoshop.html

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Answer 4

Jul 9, 2020 8:35 AM in response to Bernadette Boon

So, this tells us the graphics card is supported and the Adobe Customer Support Person was misunderstood or he/she spoke in error. If the GPU had failed the startup test, these would be grayed out.

So, going from the graphics card to what else can cause your rendering issue is available space on hard drive, available space on scratch disk, available memory etc. Can you confirm available ram, scratch disk size and type/speed and main SSD size and available space?

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Answer 5

Jul 9, 2020 9:32 AM in response to Bernadette Boon

Thank you! Photoshop is allowed to use up to 70% but do you have other applications/programs open in the background while you’re trying to render video? If so, that reduces all available Ram and could be an issue. Make sure nothing else is open when using PS and rendering video.

Your internal drive is good! No worries here.

Are you using a separate disk for the scratch disk, or are you using the same internal SSD that the Operating System is on?

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Answer 6

babowa

Level 9

78,574 points

Jul 8, 2020 8:14 PM in response to Bernadette Boon

The only solution I can think of is to contact Adobe and ask for a refund if you just purchased the app and then look for something that will be compatible with your Mac that will do what you want.

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Answer 7

Jul 9, 2020 3:57 AM in response to Bernadette Boon

Hi Bernadette, what specific issue are you having. You said in your original post, you are having issues rendering video. Can you be more specific to the issue? Is it dropping frames, audio not matching or going out of sync etc?

Did Adobe have you run an Adobe System Report? Did it say the graphics card the startup test?

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Answer 8

Jul 8, 2020 3:07 PM in response to VikingOSX

Thank you. I've seen the list. But I've been looking to solve the problem since the end of December.

I've never found anything that indicated it was my GPU.

And today I've been chatting with adobe support for at least 1 hour, uninstalling, restarting, cleaner and so on, and only after 1 hour the guy asked me, what kind of GPU I have.

Maybe this should be the first question. Because if this is really the problem, iMac user wil never be able to use this functionality...

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Answer 9

VikingOSX

Level 10

123,998 points

Jul 8, 2020 3:45 PM in response to Bernadette Boon

What sense does it make for Adobe to assume Mac Photoshop 2020 users will purchase the new Mac Pro just for GPU compatibility with what Adobe has tested? Are you posting questions in the Adobe Photoshop Support Community?

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Answer 10

Jul 8, 2020 3:51 PM in response to VikingOSX

I've been searching on and of since December. Never I saw anything about the GPU.

I've been chatting today with that Adobe guy.

And yes, I've posted this question also in the Adobe Photoshop Support Community, but there is no answer.

I've been searching the community also. But no solution.

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Answer 11

Jul 8, 2020 10:52 PM in response to babowa

Thank you for your answer.

It was not just for this, but on my 2011 iMac and before Catalina and with the 2019 photoshop version it worked wel.

Think it is strange it is not working with everything new..

Apple and Adobe are pointing to each other.

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Answer 12

Jul 8, 2020 10:53 PM in response to BDAqua

I've been looking for a solution on and of since december 2019.

It seems that sometimes it does work. There is even a guy who says that on his friends computer with exact the same configuration it works, but not on his.

So I was wandering if there is some kind of hack for thins.

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Answer 13

Jul 9, 2020 4:24 AM in response to Jeff Donald

Thanks Jeff,

The problem is when rendering video it stays "Initializing........". It does not render at all.

I used to show my before and after images with the transition (opacity). That was possible with my 2011 iMac with the iOS before Catalina (I could not upgrade anymore) and with an 2019 photoshop version. I bought a new iMac 20" the end of december and it never worked.

So on and off I've been searching for an answer. Yesterday I thought to contact Adobe, so I had a chat. They made me un install, clean up and so on. But it still did not work. So at the and he told my GPU is not compatible...

https://helpx.adobe.com/in/photoshop/kb/photoshop-cc-gpu-card-faq.html#sa_src=web-messaging

They never mentioned something like a graphics card startup test.

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Answer 14

Jul 9, 2020 4:29 AM in response to Bernadette Boon

Bernadette Boon wrote:

,,,

Apple and Adobe are pointing to each other.

Unfortunately now that Adobe has a very large PC/Windows

base compared to Apple, we are lower on the support list.

It seems Adobe has forgotten that it was Apple platform

back in the MC680x0 days that made their Photoshop 1.0

a resounding success and allowed them to grow into what they are today.

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Answer 15

Jul 9, 2020 5:06 AM in response to Jeff Donald

Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015 x64

Number

of Launches: 3

Operating

System: Mac OS 10.15.5

System

architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer,

SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical

processor count: 6

Processor

speed: 3700 MHz

Built-in

memory: 16384 MB

Free

memory: 8061 MB

Memory

available to Photoshop: 13321 MB

Memory

used by Photoshop: 70 %

ACP.local

Status:

-

SDK Version: 1.30.8.3

-

Core Sync Status: Reachable and compatible

-

Core Sync Running: 4.3.48.36

-

Min Core Sync Required: 4.3.4.2

ACPL

Cache Config: Unavailable

Manta

Canvas: Disabled.

Alias

Layers: Disabled.

Modifier

Palette: Disabled.

Highbeam:

Enabled.

Touch

Bar Property Feedback: Enabled.

Image

tile size: 1024K

Image

cache levels: 4

Font

Preview: Medium

TextComposer:

Latin

Display:

1

Main

Display

High

DPI Monitor

Display

Bounds: top=0, left=0, bottom=1440, right=2560

OpenGL

Drawing: Enabled.

OpenGL

Allow Old GPUs: Not Detected.

OpenGL

Drawing Mode: Advanced

OpenGL

Allow Normal Mode: True.

OpenGL

Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="AMD

Radeon Pro 580X OpenGL Engine"

glgpu[0].GLVendor="ATI

Technologies Inc."

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

clgpu[0].CLPlatformVersion="OpenCL

1.2 (May 3 2020 20:15:19)"

clgpu[0].CLDeviceVersion="1.2"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8589

clgpu[0].CLName="AMD

Radeon Pro 580X Compute Engine"

clgpu[0].CLVendor="AMD"

clgpu[0].CLBandwidth=2.000000e+10

clgpu[0].CLCompute=2369.219105

nativegpu[0].NativeName="AMD

Radeon Pro 580X"

License

Type: Subscription

Serial

number: 90970907100112762574

GUIDBucket:Composite

Core (enable_composite_core): onComposite Core GPU (comp_core_gpu):

offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application

folder: /Applications/Adobe Photoshop 2020/

Photoshop

scratch has async I/O enabled

Scratch

volume(s):

Startup,

465,6G, 333,7G free

Required

Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop

2020.app/Contents/PlugIns/Required/

Primary

Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

Installed

components:

dvametadata.framework

dvametadata 12.1.0.0

AdobeXMPScript.framework

AdobeXMPScript 79.164460 79.164460

ICUUnicode.framework

ICUUnicode gtlib_12.0.23744

ICUConverter.framework

ICUConverter gtlib_12.0.23744

AdobeCrashReporter.framework

AdobeCrashReporter 8.0.7

boost_system.framework

boost_system 12.1.0.0

AdobeACE.framework

AdobeACE 2.20.02.46274 79.620289

AdobeOwl.framework

AdobeOwl 5.5.0

mediacoreif.framework

mediacoreif 12.1.0.0

dvascripting.framework

dvascripting 12.1.0.0

dvaappsupport.framework

dvaappsupport 12.1.0.0

dvaunittesting.framework

dvaunittesting 12.1.0.0

AdobeAXE8SharedExpat.framework

AdobeAXE8SharedExpat 3.8.0.46220 79.620005

AIDE.framework

AIDE 1.5.0.46333 79.620495

dynamiclink.framework

dynamiclink 12.1.0.0

dvaaccelerate.framework

dvaaccelerate 12.1.0.0

dvametadataUI.framework

dvametadataUI 12.1.0.0

boost_filesystem.framework

boost_filesystem 12.1.0.0

AdobeBIB.framework

AdobeBIB 1.2.03.46274 79.620289

AdobeXMPFiles.framework

AdobeXMPFiles 79.164460 79.164460

AdobeLinguistic.framework

24237

dvaplayer.framework

dvaplayer 12.1.0.0

PlugPlugOwl.framework

PlugPlugOwl 9.4.0.146

AdobeAGM.framework

AdobeAGM 4.30.87.46274 79.620289

adobe_caps.framework

adobe_caps 11.0.0.14 1.584361

AdobeSVGRE.framework

AdobeSVGRE 6.0 79.620289

AdobePDFL.framework

AdobePDFL 15.0.0.46284 79.382206

dvacore.framework

dvacore 12.1.0.0

AdobePIP.framework

AdobePIP 8.1.0.68.49183

AdobePDFSettings.framework

AdobePDFSettings 1.7

AdobeAXEDOMCore.framework

AdobeAXEDOMCore 3.8.0.46220 79.620005

dvatransport.framework

dvatransport 12.1.0.0

AdobeXMP.framework

AdobeXMPCore 79.164460 79.164460

AdobeJP2K.framework

AdobeJP2K 1.2.2.46210 79.274989

dvaaudiodevice.framework

dvaaudiodevice 12.1.0.0

LogSession.framework

LogSession 8.1.0.68.49183

PlugPlugExternalObject.framework

9.4.0.146

AdobeSVGAGM.framework

AdobeSVGAGM 1.0.46274 79.620289

dvametadataapi.framework

dvametadataapi 12.1.0.0

WRServices.framework

WRServices 15.3.0 15.3.0.0

AdobeBIBUtils.framework

AdobeBIBUtils 1.1.46274 79.620289

boost_threads.framework

boost_threads 12.1.0.0

AdobeCoolType.framework

AdobeCoolType 5.17.00.46274 79.620289

dvamediatypes.framework

dvamediatypes 12.1.0.0

AdbePM.framework

AdbePM 4.1.01.377270 1.620877

boost_date_time.framework

boost_date_time 12.1.0.0

dynamic-torqnative.framework

Torq Native uxp-3.8.0.41

AdobeMPS.framework

AdobeMPS 5.8.1.46274 79.620254

dvaui.framework

dvaui 12.1.0.0

ahclient.framework

ahclient 4.1.1.0

ICUData.framework

ICUData gtlib_12.0.23744

dvamarshal.framework

dvamarshal 12.1.0.0

Unified

Extensibility Platform uxp-3.8.0.41

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GPU not compatible with Photoshop 2020 rendering

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