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User profile for user: uuklanger
uuklanger Author
User level: Level 1
14 points

"Restoring Activity data from icloud..." does not complete on iPhone 8 PLUS for the Activity App with Apple Watch 5

I recently did a full iCloud backup and iCloud restore to an iPhone 8 Plus running iOS 13.5.1 (latest at the time of writing). My iCloud restore was successful for all apps except the Activity App that is paired with a new Apple Watch Series 5. I have had no issues with Message, Photos, Settings,.... However, my iCloud Backups in Settings shows that I am still “Restoring Media” and my Activity App says “Restoring Activity data from iCloud...”.


In addition, when I look at my Health App in Settings, I can see two Apple Watches (one from before the restore and a second one after) and two iPhones (one before the backup and one after). The pre-restore devices have health data.


How long should Activity Data take to restore assuming a fast internet connection and a few years of Activity data? Should it be multiple hours?


Is there a way to JUST restore the Activity data? Basically I want to stop the iCloud restore and try again for just the data that is not there.


In the Health App settings where I see duplicate iPhone and Apple Watches, there is a way to “Delete All Data from “iPhone””. Is this as dangerous as I think it is?


Thanks for any help you can provide.

iPhone 8 Plus

Posted on Jul 8, 2020 3:26 PM

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User profile for user: uuklanger
uuklanger Author
User level: Level 1
14 points

Jul 8, 2020 4:53 PM in response to zinacef

It is not completing the restore. The Activity App shows a progress bar at the bottom which says “Restoring Activity data from iCloud”. It has been like this for hours. The progress bar is all the way at the end (99.999999% ish) but does not complete. If I got to Settings -> “my name” -> iCloud -> Backup it says “Restoring media” with a button “Stop Restoring iPhone”.


Everything else that happened during the restore was successful. I can see all my apps have the expected data. The Activity App (which I suspect affects the Health App) is the only restore that is failing.


I am really not sure what the impact of killing the Activity App is or tapping on “Stop Restoring iPhone” because there is nothing that I have found which tells me what is NOT restored.

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"Restoring Activity data from icloud..." does not complete on iPhone 8 PLUS for the Activity App with Apple Watch 5

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