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hatem101 Author

Level 1

4 points

Restore and backup >> Factory reset

I am facing a few connection issues regarding the software update and WiFi. So, I want to back up my data to my computer and the factory reset the device. The problem is that the iPhone does not show up on my iTuens even though I am signed in. Also, I could not sign to iTunes in my iPhone; it is not responding. I would really appreciate your prompt help to resolve this issue.

Many thanks,

Hatem

iPhone X, iOS 11

Posted on Jul 9, 2020 11:45 AM

Top-ranking reply

Eric Root

Level 10

684,573 points

Posted on Jul 9, 2020 12:47 PM

See if anything here helps.

iTunes doesn‘t recognize your iPhone, iPad, or iPod.

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Restore and backup >> Factory reset

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